LOST ACCESS /FORGOTTEN PASSWORD
If you have an account with us, the following
are reasons why you might not be able to get access.
- Forgotten Password: Are
you sure that's your password? You can always email
us to
find out what it is! Make sure to include your name,full email address
and number of your credit card you used to subscribe.
- Wrong Case:
You must enter your email and password the exact same way each time.
If you capitalized some letters when you signed-up, you must always
capitalize them.
- Account Cancellation:
You might have sent in a cancellation request some time ago and forgotten
about it. You can email
us your password, and updated billing information and
we will be happy to re-open your account! If you have disputed any charge
from our company, we would have permanently closed your account right
away. For more information about billing procedures, consult our billing
and cancellation policy.
- Fraud:
We employ a program which watches out for multiple users on the same
email and password. If you've found a way to trip our security program,
then we've turned off your codes until you contact
us.
- Declined Card:If
your credit card was declined upon renewal, we closed your account.
Contact us with updated card information and we'll be
happy to try your card again.
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BILLING / CANCELLATION
To cancel your account, simply completeour
cancellation form.
Your cancellation should be notified
at least 8 days prior to expiration date. That means your account stays
open and active until the end of your last billing period.
Some FAQ's about our billing policy:
- How much am I billed and how
often?
When you subscribe domain entry only,
you are billed $39.95 per month. You will be billed every month until
you cancel
your account. When you subscribe for our promotional 3-day-trial membership
(if available) you will be billed $9,95. If you not cancel this membership
in time you will be rebilled for a normal monthly membership with the
amount of $39,95.
Remember: a cancellation is only valid if you use or online
cancellation form. Cancellation by email is only granted if we have
confirmed it. It is your responsibility to cancel in time.
- How long does my account last
after I cancel?
Your account lasts until the end of a
period of 30 days that you last paid for.
- How does the billing show up
on my credit card?
Your membership as well as any purchases
you make through Sarah Young Homepage are itemized on your credit card
statement as "Moser Investment ”.
To dispute a billing:
Do you feel you have been charged in error?
Were you billed twice in the same month? Email our wonderful
support staff for help!
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SENDING / RECEIVINGEMAIL Our mailing list: - To get on our mailing list:look for the "Picture of the day" on the left side and subscribe.
- To get off our mailing list:look for the "Picture of the day" on the left side and unsubscribe, youremail address will be permanently removed from our list until you subscribeagain.
- Who to contact for other questions/problems:Need
more help? Want to check on an order? Can't find your favorite page?Look
for the right one to
contact for more information!
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TECHNICAL QUESTIONS Live Video Feeds
*AOL USERS*:Youmay
not be able to view the live videos through AOL. Unfortunately, thatis
a feature of AOL's world wide web browser that we cannot do anythingabout.
Never fear, there is a solution! In just a few easy steps you canlearn
how to download NetscapeNavigator
(another web browser) and use it to view our videos!Its free! You can
also visit our tools page
for links to more net software that will expand yourcomputer's capabilities.
Broken Links
If you encounter any broken linksor "File
Not Found" messages, email
us! What to include in your email:
- The full path name (http:// etc...) of the page you're linking from
- A description of the link (the text or image of the link)
We appreciate your help in making our site run smoothly!
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